so apparently being on the speech and debate team in high school actually paid off!
i received a phonecall from nationwide credit on march 23rd regarding my american eagle account that i know for a fact i paid off completely with my tax refund. however AE reported to a debt collector that i still owed $50. i told this gentleman (we'll call him habib for now) that no, i did not in fact owe any money to this company and i would have to take it up with them. he proceeded to basicall berate me on the phone and tell me that if i did not pay that $50 right then that he would be forced to take further action. let's just say that thing weren't pretty for me from then on in that phonecall because it was "that time of the month" and i just SNAPPED! i, in not so many words, basically told him that he just ruined my entire weekend and blah blah blah... did i mention i was half screaming half sobbing at this point? i eventually had to hang up on him because he was basically yelling at me.
cut to a couple days later when while at work, i received a voicemail from habib that sounds so condecending and sarcastic that i just want to come through the phone and punch him in the balls. i barely made out the phone number to call him back at but just figured i'd let it go for now.
cut to tonight, i received a call, picked up the phone and who was at the other end?! HABIB! i said "sir, i do not owe any money to you therefore i am hanging up the phone" to which he said "DO NOT HANG UP THAT PHONE!" i said, "sir, i have to hang up the phone, i do not owe any money" and he just kept saying "if you don't pay us this $50 dollars right now i will dfajfaTHREATENING STUFFlkpdakpaka" and finally i just hung up. not even a minute later, he called back. i picked up the phone in a funny voice and he immedately said "give sarah the phone!" i said "no thank you" in the funny voice, and he said "give sarah the phone right now" and i just said "goodbye" in the funny voice. not even ONE MINUTE LATER he called back, and i rejected the call. half a minute later he called BACK, and left no voicemail again.
so i decided to call AE to figure things out but their credit dept. just transferred me right to nationwide without even letting me speak to a human. i eventually was able to put in this guys extension but some girl picked up with the same accent. i asked if i could have the first and last name of the gentleman at extension 2027. she gave me the first name (after she verified who i was) but refused to give me his last name. i said "ma'am, i can hear him talking to you, please give him the phone or give me his last name" she said "that's somebody else, the one you are trying to reach just left for the day" riiight, i heard the guy go "her name's sarah venable" and it was SO HIM! i said "oh, how convenient that he just walked out the door" she started getting loud with me saying "you don't need to speak to him, i can tell you right now that you owe money and you need to pay it right now" blah blah blah. i said "ma'am, i am taking that issue up with american eagle, what i am trying to accomplish now is getting that gentlemans first and last name so that my attorney (i.e. my father) can contact him about the harrasment he has committed" she just kept getting loud and finally some other guy picked up the phone and introduced himself as a credit manager. i explained to him that i was simply trying to get the contact information for "Agnel" (habibs real name) so that my attorney can submit a letter to the company concerning harassment commited by that man. this guy got the full story from me, including how i don't actually OWE any money to AE and yet i have received about 7 phone calls from Agnel (no last name as of yet). he explained to me that they do record all of these conversations and he would go back and review those tapes, i gave him the exact dates (even though he already had them), i told him i could provide him with my phone statement showing the frequency of my calls tonight after i had calmly stated to Agnel that i would be taking this matter up with American Eagle. he said that was not necessary, that when this checks out with the tapes that that gentleman will no longer be employed with nationwide credit (i feel like grace when she got the waiter fired on will and grace, only i am not going to hire this guy to work for me cause i feel bad only to find out he's dealing drugs out of my design studio) [/TANGENT!]
this guy in turn, took me out of their system so that the issue would just be with american eagle and said i will not be receiving any more phone calls from them. he gave me his first and last name, extensions, alternate ways to contact him. was terribly sorry about the very poor way in which i was treated by his employees and assured me he would look into this incident in detail. actually, he said the reason he took this phone call was because he overheard the woman getting loud with me on the phone and took the phone from her. so BOO YA SUCKA!!!!
my dad said that if i receive even half a phone call from that company then we are immediately filing a harassment lawsuit... he said they can be forced to pay up to $500 per phone call... tonight that would mean about $2000. i almost hope they call again. my dad says judges LOVE to stick it to debt collection agencies too!
so yes, my new favorite person is Sandy Jethani at nationwide credit because he didn't yell at me (even though i did start crying a little with him). that woman i spoke to can SUCK IT!!! i was very calm with her... way too calm actually. and she was just a BITCH! and Agnel... well let's just hope i never meet him in person because his balls will be torn off his body! oh well, he's going to be unemployed soon anyway... JUSTICE IS SERVED!
so yes, my speech and debate skills paid off. i stayed calm under pressure and fought for something i knew was right and WON!